How Verification Works
What we check, what each badge means, and what verification does not guarantee.
What we check before a Pro appears
- Identity. Government ID matched to the account holder's legal name.
- Business. Business registration where the Pro operates as a company.
- Category-specific credentials. For regulated categories, a professional license or industry credential cross-checked against a public registry where one exists.
- Profile completeness. Real photo, service description, service areas, contact preferences.
Reviews are done by a person on the Arriva team. No badge is auto-issued.
What each badge means
Means: A person on our team has reviewed a government-issued photo ID matched to the account holder's name.
Does not mean: It does not vouch for the Pro's skill, pricing, or business outcomes.
Means: The Pro submitted business registration documents (RUC, incorporation, or equivalent) matching the profile.
Does not mean: It does not certify financial standing, insurance, or that the business is currently active in every jurisdiction shown.
Means: For regulated categories (lawyers, pet transport, real estate, healthcare), the Pro provided a license or credential we cross-checked against a public registry where one exists.
Does not mean: It is not legal, medical, or professional advice, and it does not guarantee current standing between our review dates.
Means: One of the first 100 Pros invited during launch. Founding Pros go through the same identity and business checks as everyone else.
Does not mean: Founding status is a launch program — it is not a quality ranking.
- It does not guarantee quality, safety, price, or the outcome of any engagement.
- It does not replace your own due diligence — meet, ask questions, request references.
- It does not certify that a Pro's credentials remain in good standing between our review dates.
Re-checks and expiry
Credentials are re-checked when a Pro renews their profile or when a complaint prompts a review. If a license lapses, expires, or a document can no longer be verified, the corresponding badge is removed and the Pro is notified. Serious issues can result in the profile being unpublished pending review.
Your responsibility
Verification narrows risk — it does not eliminate it. Before hiring, meet the Pro, confirm scope and pricing in writing, and — for legal, medical, and financial services — confirm the Pro's license is current with the relevant authority.
Report a problem
If you believe a badge is wrong or a Pro is misrepresenting credentials, email trust@arrivapro.com with the profile link and what you observed. We investigate every report.
This page is maintained by Arriva. It describes current, app-visible verification practices — it is not a third-party audit or certification.