Refund Policy

Client contact reveals

Revealing an Expert's contact details is free for signed-in Clients with a verified email — there is nothing to refund on the Client side.

Expert lead credits & plans

Experts spend lead credits when a verified Client requests their contact. Credits and plans are refundable in these cases:

• You were charged twice for the same top-up or subscription due to a technical error.
• A credit was spent on a lead that turned out to be spam or fraudulent — flag it within 7 days and we'll refund the credit.
• You paid within the last 14 days, haven't consumed any credits, and haven't received any leads (EU/UK statutory right of withdrawal).

What isn't refundable

• Credits that were spent on legitimate verified leads, even if the Client didn't ultimately hire you.
• Partial months of paid plans after they've been used.
• Disputes about the underlying service delivered by an Expert. Those are between the Client and the Expert; we're happy to help mediate but can't refund on behalf of a third party.

How to request a refund

1. Email support@arrivapro.com with your account email and the transaction date.
2. We aim to respond within 2 business days.
3. Approved refunds are returned to the original payment method within 5–10 business days.